Downtime, and Why It's Been Happening

In case you haven't noticed, or you've been living under a rock (like me), Heroes has had quite a lot of downtime lately. Naturally this raises quite a lot of concerns and complaints. Luckily, there has been some dev response on this. And quite a lot of it as well.

Zarquon told us what the issue was.

Zarquon posted in You're not alone:

The raid controller was timing out on the writes to the drive, thus forcing the drive to go offline. Our vender said there was a firmware upgrade for the raid controller that directly addresses this problem. We are taking his word, I just upgraded the firmware before bring the server back online.

For those that don't know, a RAID is a group of hard drives set up in such a way that they work together. RAIDs can speed up the transmission of data, keep the data in a reliable copy, or a combination of the two. They're mainly used to keep a server up if a hard drive fails. If the RAID controller fails, however, then you're screwed.

Fear not, as the compensation fairy seems to be polishing her Wand of Blessing...

FujiQ posted in You're not alone:

Hey Everyone,

We didn't get a page last night/this morning so I was the unhappy first IWG to find out H was down again. Please let me be very up front when I say that you aren't the only ones irked about the situation. We know it's frustrating and we're doing the best we can right now.

We'd like to make it up to you. However, it would be a little pointless to give you any sort of in game compensation until we know that the problem is fixed. Our vendor told us to upgrade the firmware so that's the step we're at now. If that fixes it, we'll let you know how the compensation is going to work out.

I'm so sorry for the inconvenience guys, I know it's frustrating. Thank you for your patience on this matter.

Sincerely,

FujiQ

Pay attention to the second paragraph. No word yet on what this compensation might be. But it's coming.